Mattal

Return/Refund with no questions asked for 100% customer satisfaction.
you can simply raise Return request on our website's "My Account" section with exact reason.

In Case of Refund:
- Customers who have paid online, will get their refund back to their source Bank Account or as Store Credits to Wallet
- Customers who have opted for Cash on Delivery will be eligible for 100% refund in terms of Store Credits to Wallet only. Refund amount cannot be credited to any third party bank account.
- The refund process will be initiated once we have received the product(s). Typically refunds are processed in 2 working days.
- This policy is only for customers in India and we won't be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.

In Case of Replacement:
Customer is responsible for returning the product back to us, with exactly the same packing materials along with the warranty tag intact and gifts if any, which was shipped within the product. After receiving the product from the customer, Quality check team will take 2 to 3 days to ship the replacement product back to the customer.

Received Wrong/Damaged Item:
We have an efficient team which checks the quality of the product and packs them with three layer of cardboard and bubble wrap protection, to ensures the product reaches safely in customer hands. On some very rare cases, there could be a faulty/wrong item delivered.

On delivery of wrong/damaged item, customer has to report the wrong/damaged item within 24hrs after the product is delivered. Since there are chances for the customers to use the jewellery and return back to us, we strictly follow 24 hrs timeline to report wrong or damaged items. Failing which the product return/refund will not considered under any circumstances.

6 Months / 1 Year Guarantee:
After 14 days of purchase, the product falls under 6 months/ 1 year guarantee as per your invoice/ purchase bill. In case of any gold plating/colour issues during this period, the customer has to send the product back to us. Customer has to self ship the product to our shop address. (One way shipping charges has to be beard by the customer). The faulty product will be re-plated with pure 24 ct Gold (micro) or Antique Gold (as per the product nature) and will be sent back to the customer within 5 working days.